Last updated: 8 September 2026.
Who is responsible for your data
The data controller is Alexa Travel Seyahat Acentası ve Turizm A.Ş., which operates the Alexa Turizm travel agency under TÜRSAB certificate no. 9897. This website uses the Alexa Travel Golf brand. Our office is at Çağlayan Mah. Bülent Ecevit Bulvarı No: 117/1, 07230 Muratpaşa, Antalya, Türkiye. You can contact us about this notice or your personal data at info@alexagolf.com or +90 242 606 01 27.
Personal data we handle
If you send an enquiry or request a quote, we handle the details you choose to provide. These may include your name, email address, phone number, preferred dates, group size, hotel or course interests, accessibility or service requests, and the content of your message.
A submitted form also includes limited request context, such as the page it came from, the referring page and campaign parameters in the link. Our hosting and security providers may process standard technical data such as IP address, browser or device information, timestamps, and security or error logs when the site is used.
Alexa AI assistant
Alexa AI is an automated assistant powered by the Google Gemini API. When you use it, the recent conversation and the page you are viewing are sent through our server to Google so that Gemini can generate a response. Google's handling and retention of API data depends on our service configuration and its applicable terms. You can review Google's Gemini API terms and data-retention information.
If you ask the assistant to arrange a quote and provide your name and email, it may send those details and the relevant trip information to our enquiry system, Teebook. The website does not create a separate long-term database of chat transcripts. Do not enter payment-card, passport, health or other sensitive information in the chat. AI responses can be incomplete or inaccurate; a booking is based only on a quote confirmed by our team.
Why we use personal data
We use personal data to answer questions, prepare and follow up a requested quote, arrange a booking, provide customer service, protect the site from misuse, and meet legal or accounting obligations. Where applicable, our legal bases are taking steps at your request before a contract, performing a contract, complying with law, and our legitimate interests in operating a secure enquiry and booking service. If a use requires consent, we will ask for it separately.
We do not sell personal data. We do not use enquiry details for unrelated promotional email unless you have separately asked to receive it or another lawful basis applies.
Optional golf offers and contact preferences
Our enquiry form lets you separately choose promotional email, WhatsApp messages, SMS or phone calls from Alexa Travel Golf. Every option is unticked by default. You can request a quote without subscribing to any marketing channel. We record the channels you choose, the wording version and the time of your choice with your enquiry in Teebook. Your latest form choices update the preferences associated with your email; phone-based permission also applies only to the number you supplied. Leaving all options unticked records no marketing permission for those preferences.
You can withdraw an earlier permission or update your preferences by replying to a message or emailing info@alexagolf.com. Please identify the contact address or number and the channels you want to change. Withdrawing marketing permission does not prevent us from replying to a quote or servicing a booking you requested.
Live chat and WhatsApp
Our contact menu also offers human support through tawk.to and an external WhatsApp link. The tawk.to service is loaded only after you choose Start live chat. It may use chat cookies and process your technical session data and the messages or contact details you choose to send. If no agent is available, its offline form can take a message. This is separate from the automated Alexa AI assistant; we do not automatically send your AI transcript or quote-form details to tawk.to.
See tawk.to's Privacy Policy for its service details. Choosing WhatsApp opens that service, where WhatsApp's own terms and privacy notice apply. You can use our quote form or email instead of either chat service.
Who receives personal data
Depending on how you use the site, data may be processed by our hosting and security providers, Google Gemini for AI chat, tawk.to when you start live chat, and Teebook for enquiries and booking administration. When necessary to price or fulfil your request, relevant details may also be shared with the hotel, golf course, transfer provider or another travel supplier named in your quote. We may disclose data to professional advisers or public authorities where required by law.
International processing
Some technology or travel providers may process data outside your country. Any such transfer must be handled under the safeguards required by the law that applies, and the information should be limited to what is needed for the service.
How long we keep personal data
Enquiry data is kept only for as long as reasonably needed to respond and follow up. If an enquiry becomes a booking, relevant records may be retained for longer to provide the trip, resolve questions and meet tax, accounting, consumer-protection or other legal obligations. The period therefore depends on whether a booking is made and the record involved. Provider-side retention, including for Gemini and Teebook, is also subject to the applicable service configuration and agreement.
Your choices and rights
Depending on the law that applies to you, including Türkiye's KVKK and, where applicable, the EU or UK GDPR, you may ask for access to or correction of your data, deletion, restriction, objection, data portability, or information about how it is used and shared. Some rights have legal exceptions. Email info@alexagolf.com with your request; we may need to verify your identity before acting on it. You may also complain to the data-protection authority responsible for your location.
Cookies and browser storage
The site does not save a display-currency preference. Optional tawk.to chat cookies may be used after you start live chat. See our Cookie Policy for the current details.
Children
The enquiry and AI-chat features are intended for adults arranging travel. A parent or responsible adult should contact us when a trip includes a child.
KVKK kısa aydınlatma
Veri sorumlusu Alexa Travel Seyahat Acentası ve Turizm A.Ş.'dir. İşletme, TÜRSAB 9897 belge numaralı Alexa Turizm seyahat acentası olarak faaliyet gösterir. İletişim, seyahat talebi, işlem güvenliği ve rezervasyon bilgileriniz elektronik ortamda, form veya sohbet üzerinden toplanabilir. Veriler; talebinize yanıt verilmesi, teklif ve rezervasyon süreçlerinin yürütülmesi, hizmetin güvenliğinin sağlanması ve hukuki yükümlülüklerin yerine getirilmesi amaçlarıyla, 6698 sayılı KVKK'da yer alan sözleşmenin kurulması veya ifası, hukuki yükümlülük ve meşru menfaat sebeplerine dayanılarak işlenebilir. Gerekli olduğu ölçüde yukarıda açıklanan teknoloji sağlayıcılarına, otel ve golf sahası gibi seyahat hizmeti sağlayıcılarına ve kanunen yetkili kurumlara aktarılabilir. KVKK m. 11 kapsamındaki taleplerinizi info@alexagolf.com adresine iletebilirsiniz.
Changes and contact
We may update this notice when the site, providers or legal requirements change. The current version and update date will remain on this page. Questions can be sent to info@alexagolf.com.